Privacy Policy

Data we may process

• Name, phone or other contact details, and email address.
• Delivery address and order details.
• Customer-support communications.
• Technical device or browser data where collected.
• Cookies or similar technical data where used.

Why data may be used

• Processing and fulfilling orders and arranging delivery.
• Providing customer support and responding to enquiries.
• Fraud prevention and protecting site and transaction security.
• Meeting legal and accounting obligations.
• Improving the site and user experience.
• Marketing only where permitted or consented to where consent is required.

Direct marketing

Customers may opt out of direct marketing at any time. Marketing consent is not made a condition of purchasing unless legally necessary.

To opt out or make a privacy request, contact info@kenzaloud.com.

Payments

Online payment transactions are handled by approved third-party payment providers. Kenz Al Oud does not store complete card details; payment data is handled by the approved payment provider.

Necessary data sharing

Information may be shared where necessary with delivery and logistics providers, payment providers, hosting and technical service providers, professional, legal or accounting providers where necessary, and competent authorities where legally required.

Kenz Al Oud does not sell personal data for third-party advertising.

Retention

Data is kept only as long as reasonably necessary for the purpose collected and for applicable legal or accounting obligations.

Customer requests and rights

Customers may contact Kenz Al Oud regarding access to or information about their data, correction, deletion where applicable, restriction or objection where applicable, and direct-marketing opt-out.

Requests may be sent to info@kenzaloud.com. We may need to verify the requester’s identity before fulfilling certain requests.